Monday, July 28, 2025
Creating a space where every customer feels genuinely welcome isn't just a gesture—it's a business necessity. Customers are more diverse than ever before, and your shop, service, or platform has one shot to make people feel seen or shut out. This goes beyond slapping "Everyone Welcome" on your door. It means designing your environment, your policies, and your team behaviors to respond to real differences—disability, language, identity, income, culture, and more. A truly welcoming business anticipates